Can a Job Description guarantee perfect work? Telling
someone to 'be good' never guarantees perfection, but if it's clearly written
down, at least they know what 'good' looks like. If you don't offer a proper
'road map' you are asking for disappointment. It may start out well, but then
usually declines.
A Job Description does many things, and sets out tasks and responsibilities. It
shows applicants you're organized and efficient, and it's a guide for new staff
on what to do. It's the basis of a productive performance review. It can also
be a checklist for discipline and a warning to the lazy. A clear and
understandable document sets you apart from your competitors who still rely on
verbal direction and yelling.
Ensure the lines of responsibility are clear. In
small or family-run businesses, these may be hard to describe exactly, but everyone
wants to know 'who's my boss'. If work is being avoided, a proper 'chain of
command' put the onus onto the person higher up the list to fix the problem.
Supervisors and managers who do everything themselves will soon have
problems. As well as being accountable for results, a JD should sets out
their responsibility to ensure that others carry out their duties correctly. Is
this clearly stated?
Put teamwork and safety at the centre. Occupational health & safety
is an essential part of a modern JD. By including it in the document and having
mandatory training, you demonstrate your business commitment to health and
safety. Also include a requirement to 'support fellow workers and contribute to
the teamwork of the business' (or similar words).
Don't ask for the impossible. If the document for anyone less than
General Manager level insists, for example, that 'food costs must be kept below
25%' or that 'sales targets will be met or exceeded each quarter', you're
implying that this is possible for a normal person to achieve with the systems
and equipment that you provide. By all means reach or the stars, but if these
standards aren't met, what are the consequences?
Management Job Descriptions: General Manager, Restaurant Manager, Food &
Beverage Manager, Sales Manager, Operations Manager, Financial Controller.
Kitchen Job Descriptions: Head Chef, Chef or Cook, Baker, Pastry Chef, Kitchen
Hand or Steward, Apprentice Chef, Counter Assistant.
Bar Job Descriptions: Bar Manager, Bar Server, Duty Manager,
Cellar Staff, Sommelier, Security Staff.
Restaurant & Cafe Job Descriptions: Restaurant Supervisor, Host or Hostess,
Waiter or Server, Barista, Trainee Waiter or Server.
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-Bill-Bartmann
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